Bill Belew has raised 2 bi-cultural kids, now 34 and 30. And he and his wife are now parenting a 3rd, Mia, who is 8.
One Chinese guy noticed that Dell inc. had switched the processor in his Dell Inspiron 604m Laptop.
Doing what most people would do in this case, he contacted the manufacturer and asked them to make it right. He was rebuffed.
He was told there was no difference between the two processors. And, most people probably wouldn’t notice the difference. But one supported Intel’s Virtualization Technology and the other didn’t.
When Dell wouldn’t come clean, the user posted his beef on a forum. Suddenly there were 100’s who noticed Dell did the same to them.
The guy filed suit against Dell. Now there are 19 customers who have joined together to file suit.
Dell, for its part, finally admitted there were a mix-up and a failure to update its Chinese marketing propaganda. Sounds American, doesn’t it? Make excuses rather than apologies and corrections.
Dell has offered an apology and to refund the full price of the returned machines. This is another stupid American practice. Don’t like it? We’ll give you your money back. But what about the hassle of buying, trying, failing and returning the stupid machine?
What do I get for my trouble?
In effect, the customer becomes the quality control for the company and gets nothing for the effort.
The folks in China aren’t satisfied to get their money back…and rightfully so.
Yo! Dell and others like it, we, the customers, have not been hired by you for quality control purposes.
What do you think?